Privacy Policy

Last Updated: 02/08/2025

This Privacy Policy explains how HEGO Assist (“we”, “us”, or “our”) collects, uses, stores, and protects personal information provided through our website and services. We are committed to safeguarding the privacy of all clients, visitors, and users in compliance with the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect and process the following personal data:

Identity Data: Name, job title, business name
Contact Data: Email address, phone number, business address
Technical Data: IP address, browser type, device information, and cookies
Usage Data: Information about how you use our website and services
Communication Data: Records of communications via email, contact forms, or client onboarding documents

How We Use Your Information

We process your personal data to:

Provide and manage our services
Respond to your enquiries or requests
Process payments and invoices
Send onboarding materials, reports, or updates
Improve website functionality and client experience
Comply with legal and regulatory obligations

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – where you have given explicit permission
Contract – where processing is necessary to perform a contract
Legal Obligation – to comply with applicable laws
Legitimate Interests – to operate and grow our business responsibly

How We Share Your Data

We will never sell your data. We may share your data with trusted third-party providers only when necessary, including:

Email marketing services (e.g., Mailchimp)
Cloud storage (e.g., Google Workspace)
Accounting or invoicing tools
Legal or professional advisors

All third parties are required to process your data in accordance with UK GDPR.

Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined above or to comply with legal, regulatory, or contractual requirements.

Your Rights

You have the following rights regarding your personal data:

Right to access
Right to rectification
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent at any time

To exercise your rights, contact us at: hello@hegoassist.com

Cookies

Our website uses cookies to enhance the user experience. You can manage or disable cookies through your browser settings.

Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us - hello@hegoassist.com